CLASSIC MEMBERSHIP

If you have purchased a Classic Membership, we accept same-day bookings only, Monday – Wednesday and Public Holidays, between 10 am and 5 pm. We discontinued this membership in January 2019. Existing Classic Memberships will be accepted until the end of their validity period and will not renew.

ELITE SILVER, GOLD, AND PLATINUM MEMBERSHIPS

If you have purchased an ELITE Membership, you enjoy priority and advanced bookings, Monday – Saturday and Public Holidays. 8 am – 8 pm. We can accommodate earlier appointments upon request. A 24-hour notice is required if you want to cancel an early appointment.

INDIVIDUAL VS FAMILY MEMBERSHIPS

ELITE SILVER Memberships are individual and cannot be shared. You can purchase up to 3 sessions at the ELITE SILVER Membership rate for family members during the validity period of your ELITE SILVER Membership. You can also purchase Initial Consultations for friends at your membership rate during your membership’s validity period (limited to one per person).

You can share your ELITE GOLD or ELITE PLATINUM Memberships with immediate family members, like your partner, parents, and children. You can purchase additional sessions (Initial Consultations only) at your membership rate for other family members and friends during your membership’s validity period (limited to one per person).

VALIDITY PERIOD AND EXPIRATION OF YOUR SESSIONS

Your ELITE Membership package is valid for 12 months from purchase. You must use all your sessions within the validity period of your membership. If you cannot use your sessions during the validity period, you can extend them for a small yearly fee or gift them all to a friend. We will try to remind you to use your sessions during their validity period. Membership sessions are non-refundable.

At the end of the validity period, we will contact you and offer to extend the sessions you have not had time to use.

If you have purchased your Gold or Platinum Membership after 1 January 2023, we will extend your membership a further 12 months free of charge.

ELITE MONTHLY MEMBERSHIPS

ELITE Monthly Plans members enjoy priority and advanced bookings, Monday – Saturday, and Public Holidays. 8 am-8 pm. We can accommodate earlier appointments upon request. A 24-hour notice is required if you want to cancel an early appointment.

ELITE Monthly Memberships can be suspended (for a maximum of 3 months) or cancelled at any time. Unused sessions roll over to the following month for 12 months if you do not cancel your plan. Sessions expire 12 months after payment unless you choose to extend them for a small fee.

WE NEED YOUR EMAIL ADDRESS

Please ensure we have a valid email address and you have subscribed to receive reminders and notifications. You may not be reminded of your membership’s expiration if you have not given us an email address.

RECORDS

We record all visits and purchases in our Mindbody Online software. You can access your visit history online or request a statement of past visits. We are no longer keeping a physical record of your visits and payments unless you ask to sign a paper record.

ACCESS YOUR ACCOUNT ONLINE

Please connect to your account to check your account at any time and manage your appointments online.

AUTOMATIC CONFIRMATIONS & REMINDERS

We send an automatic confirmation email to your email address every time you make an appointment. It will contain an attachment you can click on to add your appointment to your calendar.

You will receive an automatic reminder at your email address one day before your appointment. We accept last-minute bookings and walk-ins if they can be accommodated. We are committed to starting and finishing on time. If you are late for your appointment, the missed time will be charged and might be compensated with extra time only if time permits.

CANCELLATION POLICY

We require a 3-hour notice to reschedule or cancel a weekday appointment at no charge and 24 hours for Saturdays, Public Holidays and early appointments (before 10 am).

We charge sessions cancelled outside of this Early Cancellation Window. We also charge missed appointments in full.

CREDIT CARD DETAILS

To confirm and hold your initial session, we require to have your credit card details on file. We only require your card number and expiration date, not your security number, therefore your card cannot be used outside of our secured system. We will not charge your card unless you miss your appointment.

TERMS UPDATES

We reserve the right to change the terms and conditions of your membership at any time. In case of a change, we will notify you by email during the validity of your membership.