Classic Membership
If you have purchased a Classic Membership, we accept same-day bookings only, Monday – Wednesday and Public Holidays, between 10 am and 5 pm. We discontinued this membership in January 2019. Existing Classic Memberships will be accepted until the end of their validity period and will not be renewed.

Elite Membership
If you have purchased an Elite Membership, you enjoy priority and advanced bookings, Monday – Saturday and Public Holidays. 8am – 8pm. We can accommodate earlier appointments upon request. A 24-hour notice is required, though, if you want to cancel an early appointment.

Elite Monthly Memberships
If you have joined our Elite Monthly Membership, you enjoy priority and advanced bookings, Monday – Saturday, and Public Holidays. 8 am-8 pm. We can accommodate earlier appointments upon request. A 24-hour notice is required, though, if you want to cancel an early appointment.

Elite Monthly Memberships can be suspended or cancelled at any time. Each session bought under the Elite Monthly Membership is valid for 12 months. Unused sessions expire 12 months after payment unless you choose to extend them for a small extension fee.

Validity Period and Expiration Of Your Sessions
Your Membership package is valid for 12 months from the time of purchase. You must use all your sessions within the validity period of your Membership. If you are unable to use your sessions during the validity period, you have the option to extend them for a small yearly fee or gift them all to a friend. We will do our very best to remind you to use your sessions during their validity period. Membership sessions are non-refundable.

At the end of the validity period, we will contact you and offer you to extend the sessions you have not had time to use.

We need your email address.
Please make sure we have a valid email address to receive reminders and notifications. If you have not given us an email address, you may not be reminded of your membership’s expiration.

Individual vs Family Memberships
Silver Memberships are individual and cannot be shared. You can purchase up to 3 sessions at the Silver Membership rate for family members during the validity period of your Silver Membership. You can also purchase Initial Consultations for friends at your membership rate during your membership’s validity period (limited to one per person).

Gold and Platinum Memberships can be shared with immediate family members, like your partner, parents, and children. You can purchase additional sessions (Initial Consultations only) at your membership rate for other family members and friends during your membership’s validity period (limited to one per person).

Records
All your visits and purchases are recorded in our online software. You can access your visit history online at any time or request a statement of past visits. We are no longer keeping a physical record of your visits and payments unless you request to sign a physical record.

Check your account online.
To check your account at any time and manage your appointments online, please connect to your account.

Automatic confirmations & reminders
Every time you make an appointment, an automatic confirmation email is sent to the email address you have given us. It will contain an attachment you can click on to add your appointment to your calendar.

One day before your appointment, you will receive an automatic reminder at your email address. We accept last minute bookings and walk-ins if they can be accommodated. We are committed to start and finish on time. Should you be late for your appointment, the time missed will be charged and might be compensated only if time permits.

Cancellation Policy

We require a 3-hour notice to reschedule or cancel a weekday appointment at no charge and 24 hours for Saturday, Public Holiday and early appointments (before 10 am).

A Late Cancellation or Late Notice Reschedule Fee will be charged outside this Early Cancellation Window. Missed appointments will be charged in full.

If we have your credit card details on file, we will not charge your card unless the Cancellation policy, as formulated above, is not respected.  Once you enter your card details into our system, only the last 4 digits will be visible.

Terms updates
We reserve the right to change the terms and conditions of your membership. In case of a change, we will notify you by email during the validity of your membership.

We encourage you to save a pdf copy of these terms and conditions.

Revised July 20, 2021, for clarification purposes only.