Membership Terms & Conditions

Classic Membership Package
If you have purchased a Classic Membership, we accept same day bookings only, Monday – Wednesday and Public Holidays, between 10 am and 5 pm.

Elite Membership Package
If you have purchased an Elite Membership, you enjoy priority and advanced bookings, Monday – Saturday and Public Holidays. 8am-8pm. We can accommodate earlier appointments upon request. 24 hour notice is required, though, if you want to cancel an earlier appointment.

Elite Membership Plans
If you have joined one of our Elite Membership Plans, you enjoy priority and advanced bookings, Monday – Saturday and Public Holidays. 8am-8pm. We can accommodate earlier appointments upon request. 24 hour notice is required, though, if you want to cancel an earlier appointment.

Validity
Your Classic or Elite Membership package is valid for 12 months from the time of purchase. All your sessions must be used within the validity period of your Membership.

At the end of the validity period, the discount privilege you have been enjoying will automatically expire. The value of your unused sessions will remain in your account for 90 days after the expiration of your membership (“Grace Period”), and each visit during the grace period will be charged at regular price. Should you purchase another membership package or join one of our Membership Plans within the grace period, the value of your unused sessions will be converted into extra sessions at your new Membership Rate, and these sessions along with your new Membership must be used within 12 months from the date of conversion.

At the end of the grace period, had you not renewed your membership, your unused sessions will automatically expire.

Holiday Option
Should you be unable to use your sessions for any period of time exceeding 2 months, we will freeze your account for up to 6 months, upon request made prior to the period of inactivity.

We need your email address
Please make sure we have a valid email address to which reminders and notifications will be sent. If you have not given us an email address, you will not be reminded of the expiration of your membership.

Shareability
Silver Memberships are individual and cannot be shared. You can buy extra sessions at Silver Membership rate, for family and friends during the validity period of your Silver Membership.

Gold and Platinum Memberships can be shared with immediate family members, like your spouse, parents and children. You can buy extra sessions at Gold or Platinum rate for other family members and friends, during the validity period of your Membership.

Records
All your visits and purchases are recorded in our online software as well as your good old physical file. You are welcome to sign after each visit if you wish.

Account available online
To check your account at any time and manage your appointments online, please connect here .

Automatic confirmations & reminders
Every time you make an appointment, an automatic confirmation email is sent to the email address you have given us. It will contain an attachment you can click on to add your appointment into your calendar.

One day before your appointment, you will receive an automatic reminder at your email address. We accept last minute bookings and walk-ins, if they can be accommodated. We are committed to start and finish on time. Should you be late for your appointment, the time missed will be charged, and might be compensated only if time permits.

Terms Changes
We reserve the right to change the terms and conditions of your membership. In case of a change, we will notify you by email during the validity of your membership.

We encourage you to print a pdf copy of these terms and conditions.

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